Information On Monthly Billing, Late Notices, And Updates To The Shut-off Process Due To Non-payment
Please be advised of the following information regarding SLWSD Billing and Shut-off Process:
Monthly Billing
Customers receive a monthly statement mailed mid-month that includes charges for water, sewer, and irrigation services. The statement clearly outlines the Amount Due, Due Date, and itemized charges including Base Rate, Usage, Miscellaneous Fees, and any applicable Past Due Amounts.
Late Payments and Penalties
If the current bill is not paid by the due date, a 10% late fee is applied to the account the following day, and a Late Notice is generated with a Past Due Amount and sent to the affected customers.
Late Notices
Late Notices are sent via mail or email, based on the customer’s communication preference. The notice specifies the “Past Due Amount”, that includes the 10% late fee, and the “Disconnect Date” if payment is not received.
A Courtesy Phone Call and Final Reminder
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A courtesy phone call is made prior to the scheduled shut-off date as a final reminder.
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On the scheduled shut-off date, Underground Utilities Staff will discontinue water service without further notice.
Shut-off Date
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Customers on the Shut-off schedule will be automatically shut off.
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At this time, customers can pay by phone at (866) 252-9322, online, or at our office.
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After payment is made customers need to call our Customer Service Desk at (772) 340-0220 to confirm payment has been received and to schedule reconnection of services.
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Reconnection fees are: $25.00 during business hours and $50.00 after hours.
Avoiding Service Interruption
To prevent service disruption, customers are encouraged to consider alternative payment options, such as enrolling in Auto Bank Draft (no fee).
Call our Customer Service Desk line if you have any questions or require any assistance with billing or enrolling in the Auto Bank Draft payment option.