Employment Opportunities

• TITLE: Field Operations Foreman
• JOB CODE: 2026
• GRADE: 110
• DEPARTMENT: Utilities
• REPORTS: Underground Utilities Superintendent or Designee
• FLSA STATUS: Non-Exempt
• CLASSIFICATION: Essential
• CREATION DATE: July 12, 2022
• REVISION DATE(S): January 9, 2024
• SALARY RANGE: Minimum $24.70/hr Max 42.22/hr

POSITION SUMMARY: Under general supervision, performs skilled work supervising and participating in the installation, repair, and maintenance of water, sewer, irrigation, and appurtenances. Operates heavy equipment and vehicles for Utilities Division as needed. Oversees construction projects for Utilities Division. Trains new employees as needed. Assists other departments as necessary by directive from the Underground Utilities Superintendent. Supervision is exercised over assigned personnel.

DUTIES & RESPONSIBILITIES: The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions indicated with an *.

• Supervises and participates in the work of a crew engaged in the installation, maintenance, and repair of water, sewer, storm water, and reuse lines and appurtenances.*
• Supervises and participates with staff performing construction work.*
• Inspects major projects for the Utilities Department.*
• Operates heavy trucks, boom truck, tractor/loader, skid steer, track hoe, forklift and other equipment used in Underground Utilities and related projects.*
• Repairs and replaces fire hydrants.*
• Transports, connects, and operates mobile generators during power outages.
• Locates lines and main service lines using blueprints and GIS mapping.
• Operates handheld equipment and various power tools.

MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Ten years’ experience in water and wastewater systems construction and repair or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
• Extensive experience performing pipe installation work and other utilities construction.
• Must have graduated from an accredited High School or GED equivalent.

Certifications, Licenses, Registrations:

• Must acquire a valid State of Florida Class "B" driver's license within 90 days.
• Requires completion within twenty-four months the acquisition of a F.D.E.P Drinking Water Distribution Level III license.
• Possession of Wastewater Collections Class “C” certificate preferred.
• Requires completion within twenty-four months the FEMA Emergency Management Institute training courses as follows: IS-100.B Introduction to Incident Command System (ICS-100), IS700.B: An Introduction to the National Incident Management System (NIMS), and IS-200.C: ICS for Basic Incident Command System for Initial Response.

Knowledge, Skills & Abilities:

• Knowledge of standard electrical and mechanical tools and test equipment.
• Knowledge of materials used in the construction and maintenance of water distribution and/or wastewater collection systems.
• Knowledge of operation, safety practices, and techniques as it relates to line construction and maintenance.
• Ability to adapt to rapidly changing priorities and conditions.
• Ability to exercise sound and independent judgment within general policy guidelines.
• Ability to oversee the work of subordinate personnel.
• Ability to make independent judgments and decisions.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to communicate effectively with subordinates and superiors, both verbally and in writing.
• Ability to evaluate employees and make recommendations of their best functional abilities.
• Ability to work extended hours and weekends, as required.

PHYSICAL DEMANDS: Must be able to lift, carry, and push articles weighing up to 50 lbs. Must wear personal protection equipment where required by the manufacturer of the equipment used such as hard hat/helmet, safety glasses, goggles, safety belt, safety shoes/boots, hearing protectors, safety harness, and gloves. Able to withstand and manage exposure to extreme temperatures, animals/insects, electrical hazards, confined spaces, heights, noise, vibration, dust, vapors, fumes, mist, smoke, toxic metals, sensitizers, poisons, gases, irritants, asphyxiates, moving mechanical parts, and pathogens.

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice except when a policy revision is needed, in these cases the job description must go to the Board of Supervisors for approval.

• TITLE: Customer Service Representative I
• JOB CODE: 3001
• GRADE: 104
• DEPARTMENT: Utilities
• REPORTS: Director of Office Administration or Designee
• FLSA STATUS: Non-Exempt
• CLASSIFICATION: Essential
• CREATION DATE: October 21, 2008
• REVISION DATE(S): June 1, 2010; April 2, 2013; December 5, 2017; July 12, 2022; January 9, 2024; July 8, 2025
• SALARY RANGE: Minimum $17.55/hr Max 30.90/hr

POSITION SUMMARY: Under general supervision performs customer service and clerical duties to assist in the operation of the District’s Utilities Departments. Work involves answering calls, processing mail, utility connection documents, customer payments, deposits, processing account information, refunds, service, and assisting with other administrative tasks.

DUTIES & RESPONSIBILITIES: The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential functions indicated with an *.

• Provides customer service by taking immediate action to incoming requests, maintaining high levels of quality and productivity and generating innovative solutions to work processes. *
• Provides information in person, by telephone and e-mail to customers and members of the public regarding services, rules & regulations, fees, policies, and procedures. *
• Ensure that appropriate actions are taken to answer customer questions, concerns or transfer calls to appropriate staff for resolution. *
• Accepts changes and makes necessary modifications to customer utility accounts in the billing software. *
• Assists customers with billing questions and researches the billing software to collaborate with billing staff to resolve any inconsistencies in customers’ accounts. *
• Receives and processes applications for new customers and completes the termination process according to the different types of accounts and services. *
• Assists utility customers with payment options online and on phone systems. *
• Create letters to customers for all processes related to customer service and utility billing. *
• Completes balance transfers within the billing software*
• Processes customer utility payments and issues receipts according to policies and procedures. * • Receives daily mail and processes customer correspondence and distributes other mail accordingly. *
• Initiates, processes, and schedules service orders. *
• Assists with district and customer records according to the State of Florida General Records Schedule GS1-SL and GS-14.
• Assists the billing staff with clerical tasks.
• Serves as back up for administrative duties related to on-call and locates.
• Attend meetings as needed.

MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Requires a high school diploma or GED equivalent with two to three years of experience in customer service, billing software, and administrative work or any equivalent combination of education and experience that provides the required knowledge skills and abilities to perform this job.

Certifications, Licenses, Registrations:

• Possession of a valid State of Florida driver’s license.

Knowledge, Skills & Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills including active listening.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to understand and follow oral and written directions of office procedures.
• Ability to maintain calm in pressure situations and adapt quickly to change.
• Ability to communicate in a courteous and professional manner during challenging customer situations.
• Ability to create and edit documents in Microsoft Office Suite, Work, Excel, and other related software.
• Ability to access, input and retrieve information from a computer.
• Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to operate a variety of automated office machines including computers, copiers, scanners, calculators, postage machines, etc.
• Ability to establish and maintain effective working relationships with employees and the public.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel, reach with hands and arms. The employee is required to sit most of the time but occasionally is required to walk, stand, stoop, and crouch for brief periods of time. The employee may lift and/or move up to 10 lbs. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the environment is usually moderate.

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice except when a policy revision is needed, in these cases the job description must go to the Board of Supervisors for approval.

• TITLE: Underground Utilities Service Worker I
• JOB CODE: 1014
• GRADE: 104
• DEPARTMENT: Utilities
• REPORTS: Underground Utilities Superintendent or Designee
• FLSA STATUS: Non-Exempt
• CLASSIFICATION: Essential
• CREATION DATE: October 21, 2008
• REVISION DATE(S): June 1, 2010; July 12, 2022; January 9, 2024
• SALARY RANGE: Minimum $17.04/hr Max $30.00/hr

POSITION SUMMARY: Under general supervision performs skilled work involved in construction, reconstruction, installation, and maintenance projects, including but not limited to ditch digging, installing/repairing water services, mains and pipes, sewer piping, manhole inspection, line cleaning and backfilling. Inspects, maintains and/or repairs utility infrastructure, including, but not limited to, water meters, fire hydrants, water service lines, valves, sewer lines, and irrigation systems to ensure that all aspects of the systems are functioning properly. Some supervision is exercised over Underground Utilities Service Worker Trainees.

DUTIES & RESPONSIBILITIES: The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions indicated with an *.

• Participates and assists in scheduling the work of a crew engaged in the installation, maintenance, and repair of water and sewer lines.*
• Makes service connections, reconnection, & disconnections, repairs line leaks, installs meters, performs water pressure tests, replaces meter boxes and lids, etc.*
• Installs, repairs, and replaces large and small sewer and water lines and related facilities.*
• Repairs and replaces fire hydrants.*
• Assists in the operations and maintenance of the reclaimed water distribution system.*
• Operates backhoes, front-end loaders, boom truck, forklift, skid steer and other equipment used in underground utility related work. Performs routine maintenance on equipment.*
• Picks up supplies and materials and stocks truck with parts and supplies.*
• Monitors the operation of and performs the necessary maintenance on motors, pumps, floats, and all related lift station equipment.*
• Operates computer SCADA system to control and monitor lift stations.*
• Reads water meters in assigned areas and provides accurate data for utility billing; Rechecks readings as directed to determine abnormal consumption patterns and notes any unusual changes and other maintenance items such as leaks, damaged meters and unusual meter readings and explains findings to supervisor.*
• Locates lines and main service lines for contractors and other utility companies using blueprints and GIS mapping.*
• Clears sewer lines with sewer rodding machine or high-pressure truck.
• Performs landscaping and surface restoration at job site.
• Operates trucks, tapping machines, TV line equipment, and other equipment in connection with above tasks.
• Installs and inspects backflow prevention devices on water meters.
• Responds to complaints such as, but not limited to, water leaks, pressure loss, no water, and turn on/shut off, evaluates situation, and explains findings to supervisor.
• Transports, connects, and operates mobile generators during power outages. Performs basic maintenance on Generators as needed
• Inspects vehicle and equipment for safety and reliability prior to operating.
• Visits job sites ensuring standards, rules, and regulations are met.
• Adheres to departmental and OSHA safety procedures.
• Assists in the proper training of new hires in the Underground Utilities Division and assists in developing new training programs.
• Follows guidelines established by the State of Florida and DOH.

MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Must have some knowledge of the principles, practices, and operations of Water Distribution Systems, Wastewater Collection Systems, and Reclaimed Pumping Systems.
• Must have some experience with tools, materials, and equipment used in the installation, replacement, maintenance, and repair of water and sewer utility lines. Understanding of the safe use of common hand and power tools; Understanding of the safe use and operation and preventive maintenance of common automotive and mechanical equipment.
• Must have graduated from an accredited High School or GED equivalent.

Certifications, Licenses, Registrations:

• Must possess a Water Distribution Level “III” license with the FDEP.
• Must be able to acquire a Wastewater Collections “C” certificate within thirty-six months.
• Must possess a valid State of Florida driver’s license.

Knowledge, Skills & Abilities:

• Knowledge of standard electrical and mechanical tools and test equipment.
• Knowledge of materials used in the construction and maintenance of water distribution and/or wastewater collection systems.
• Knowledge of safe work techniques and practices used in line construction.
• Knowledge of routine distribution and collection systems maintenance practices.
• Knowledge of tools and equipment required to perform duties.
• Ability to make independent judgments and decisions.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public.

PHYSICAL DEMANDS: Must be able to lift, carry and push articles weighing up to 50 lbs. Must wear personal protection equipment where required by the manufacturer of the equipment used such as hard hat/helmet, safety glasses, goggles, safety belt, safety shoes/boots, hearing protectors, safety harness, and gloves. Able to withstand and manage exposure to extreme temperatures, animals/insects, electrical hazards, confined spaces, heights, noise, vibration, dust, vapors, fumes, mist, smoke, toxic metals, sensitizers, poisons, gases, irritants, asphyxiates, moving mechanical parts, and pathogens.

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice except when a policy revision is needed, in these cases the job description must go to the Board of Supervisors for approval.