Set Up Water Leak & Usage Alerts

Step 1.Login in to your online account

• Online Bill Pay Portal

Step 2.Click  on "Manage Alerts"

• For single accounts: On the bill portal user account homepage, click on: “Manage Alerts."
• For multiple accounts: On the bill portal user account home page go to: “More” > “Consumption” > “Manage Alerts” if managing multiple commercial accounts. (Re-do this step for each account)

Step 3.Choose your notification method

• Under the “Usage” page, select your preferred notification method (email or text message).

Step 4.Set up leak alerts

• Select “Leak Alerts” and click “Sign Up” to receive notifications if a leak is detected.

Step 5.Set up consumption threshold alerts

• Choose “Consumption Threshold Alerts” and enter the number of gallons that exceeds your typical daily usage. Then click “Sign Up” to receive notifications when that limit is surpassed.

Step 1.Access your water meter

KAMSTRUP Smart Meters are installed outside of your residence or  commercial property. They can aid you in detecting possible water leaks. After checking for leaks on common areas like toilets and faucets, use the meter codes below to identify potential issues.

Step 2.Check for codes

Below are possible codes that might be on. These informational codes and symbols will automatically turn off when the conditions that activated them no longer exist. If you find a leak, please have it repaired as soons as possible to avoid higher bills. Contact us with any questions.

Reverse flow: Arrow shows water flowing the wrong direction.

Leak: Flashing symbol indicates water has flowed for 24 hours, suggesting a leak.

Burst: Flashing symbol indicates flow exceeds a preset limit for 30 minute suggesting a pipe break.

Dry: Flashing symbol means the meter is not filled with water.

Tamper: Icon shows an attempted fraud, making the meter invalid for billing.

RADIO OFF: Indicates the meter is in transport mode with the radio off. It activates automatically after ½ liter of water flows through the meter.

Battery LOW: Icon indicates battery life is under 6 months.